About Us

How do I know if I’ll like your furniture?
What is it that truly sets carolinachair.com apart from other online furniture websites?
Do you really manufacture your own furniture or is this just a gimmick?
What's the difference between Carolina Chair and other Internet furniture retailers?
Are there any stores that sell your furniture?

Pricing, Ordering and Payment
What savings do you offer?
What does “Source-priced” mean?
Can you quote me prices for furniture that I am interested in purchasing?
How do I order from Carolina Chair?
What forms of payment do you accept?
I want to buy your furniture but I’m not comfortable submitting my credit card info over the Internet. What are my options?
How will I know when you’ve received my order?
Do you charge sales tax?
Does Carolina Chair provide financing?
Do you carry any warranties or other protection?
Are optional cushions available?

Shipping and Delivery
How much do you charge for shipping and handling?
Can I pick up my furniture from your manufacturing facility instead of having it shipped to me?
Do you ship anywhere outside the 48 contiguous United States?
How long will it take for my order to arrive?
Do I need to prepare for delivery of my furniture?
Will you help me set up my furniture?
Can I have my furniture delivered on Saturdays?
What if my furniture arrives damaged?
Should I inspect my furniture when it arrives?

Furniture and Fabrics
What if I need specific information such as dimensions?
Can I get a sample of fabric?
Are all of your fabrics shown on your website?
Do you accept customer's own material, customers own material (COM)?
Is your entire line of furniture available for viewing on your website?
Do you care what we think about your styles, fabrics and website?

How do I know if I’ll like your furniture?

• This is a great question! It all starts with you ... select a style and fabric from our website. Then order a swatch of the fabric you have selected, and we will send it immediately. This allows you the opportunity to make sure that the fabric is the one you want. When you order from Carolina Chair, your furniture is manufactured by our skilled craftspeople. We believe in our furniture’s quality and thus guarantee our product with our great warranties. (Custom orders are not returnable.) We believe, whole-heartedly, that you will love your Carolina Chair furniture!

What is it that truly sets carolinachair.com apart from other online furniture websites?

• We manufacture our furniture. This is why our motto is “come straight to the source!” We want to develop a one on one relationship with our customers. We want to answer your questions and, yes, we do have the answers because we are the manufacturer.

• We sell only to you ... the end consumer.

• We have a “source” price ... your best price. Because the Internet lets us communicate directly with our customers, we get to offer our furniture at what we have tagged a “source” price. By coming straight to us, you receive the benefit of our streamlined business concept.

• Your furniture is custom made, and you will have it in your home in about six weeks. Fabric swatches for our regular fabrics are free. Swatches for special request fabrics are available for a nominal fee, redeemable upon order placement. Shipping is free.

Do you really manufacture your own furniture or is this just a gimmick?

• Yes, we manufacture your furniture right here in our Hickory, North Carolina factory. We believe this offers you and us a win-win situation. Being the manufacturer is the foundation of our concept. We wouldn’t be able to offer you a “source-priced” product if we were not the manufacturer. But yes, it is a truly unique situation ... we are the first furniture manufacturer to sell exclusively on the Internet.

What's the difference between Carolina Chair and other Internet furniture retailers?

• Carolina Chair, Inc. is the furniture manufacturer. We deliver direct to you from our factory floor. There are no stops in between. No stores, No hassles, No phony sales. Internet furniture retailers sell furniture over the Internet in the same way furniture has been sold for years. The Internet is the showroom. Internet stores buy furniture from the manufacturer and then it is sold to the end consumer at a substantial markup. Free Shopping Tip: Before you purchase furniture from an Internet furniture store, ask them who manufacturers the furniture. Almost all Internet furniture stores hide the name of the manufacturer online with a stage name.

Are there any stores that sell your furniture?

• No. Carolina Chair, Inc. was created to serve the Internet community. Our products are sold exclusively over the Internet.

What savings do you offer?

• Carolinachair.com offers a huge savings. To cut to the chase - if we used traditional distribution channels (i.e. retail furniture stores and retail internet websites) to sell our furniture, you could expect to pay 200% - 300% more for your furniture. We are just as serious about your savings as we are about our furniture! And remember ... shipping is free.

What does “Source-priced” mean?

• Source-priced is a term that we have created at Carolina Chair. We needed a term that would describe how our products were priced. Traditional pricing terms didn’t seem to apply to our philosophy. At Carolina Chair our goal is to give you the highest quality per your buying dollar. Our furniture has been designed with this philosophy. We have accomplished this not only with our products but also with our manufacturing and information systems. Being the quality furniture manufacturer and truly creating a one-to-one personal communication channel with our customers increases savings on both sides. These savings are unique and have been passed on to you. From now on when you hear the term “source-priced” we want you to think of carolinachair.com and our slogan ... Come straight to the source!

Can you quote me prices for furniture that I am interested in purchasing?

• Prices are on our website for our standard styles and dimensions. If you want to make changes in the style or the dimensions, e-mail us at info@carolinachair.com or call us at 1-800-653-9757 and let us know the changes you want to make. We will get back with you with a price quote for making the changes.

How do I order from Carolina Chair?

• You may order online, call us at 1-800-653-9757 or fax us at 1-828-459-1513.

What forms of payment do you accept?

• Carolina Chair accepts Visa, MasterCard and Discover. Checks will be accepted via snail mail. We will begin production of your furniture when your check has been approved by your bank. Call our customer fulfillment team at 1-800-653-9757 with any questions or concerns you may have.

I want to buy your furniture but I’m not comfortable submitting my credit card information over the Internet. What are my options?

• All information is collected via our secure server and processed with Cybercash. We will confirm your order and then you will be contacted by our furniture delivery service when your order is shipped. You also may choose to submit your order by phone. Please call us at 1-800-653-9757. Our fulfillment specialists will be happy to assist you in selecting your new Carolina Chair furniture.

How will I know when you’ve received my order?

• Once you have placed your order, you will receive a confirmation email listing your complete order by the end of the same business day. We will also call you to personally to verify your order, answer any questions you may have, and collect payment information for verification purposes.

Do you charge sales tax?

• Carolina Chair, Inc. is a North Carolina licensed business, and therefore is required to collect the current rate of sales tax for all orders from and deliveries to North Carolina. We will not charge sales tax for orders from and deliveries to other states. If you live outside the state of North Carolina, you need to comply with any applicable sales & use taxes in your state.

Does Carolina Chair provide financing?

• No.

Do you carry any warranties or other protection?

• Frames – lifetime of the product

• Standard cushions, backs and throw pillows – lifetime of the product

• Optional cushions, backs and throw pillows - limited five year

• Sleeper mechanism – five year

• Sleeper mattress – seven year

• Fabric – one year

Are optional cushions available?

• Yes. Contact us at 1-800-653-9757 if you would like a price quote on upgrading to an optional cushioning package. Fiber-down and all-down are just two examples of optional cushioning for seats, backs and pillows. Our optional cushioning carries a limited 5 year warranty.

How much do you charge for shipping and handling?

• Nothing! Shipping is free except for special deliveries.

Can I pick up my furniture from your manufacturing facility instead of having it shipped to me?

• Yes. We welcome you to come and pick up your furniture. Please remember that we will be required to charge you North Carolina sales tax (7%) in that event. (If you are a North Carolina resident, we provide a small discount for customer pick-up.) If you are interested in picking up your furniture instead of having it delivered, please call our 1-800-653-9757 for instructions.

Do you ship anywhere outside the 48 contiguous United States?

• Currently we only ship to the 48 contiguous United States. However, we can get your furniture to a shipper of your choice (within the continental U.S.) if you are willing to cover the costs of transporting your furniture from the shipper to your home. We can also assist in getting the estimate for you.

How long will it take for my order to arrive?

• Once your order is confirmed, we will have your custom furniture built and set up in your home in about 6 weeks. A member of our customer fulfillment team will be happy to send you updated information about your order as it goes through our manufacturing facility.

Do I need to prepare for delivery of my furniture?

• Before your furniture is delivered to your home, be sure to measure the area where your furniture will reside to ensure a proper fit. Also, please let your customer fulfillment team member know about any flights of stairs, narrow doorways, low ceilings, etc. If you are unable to be home at the time of delivery, please arrange for a responsible person to be there to inspect the furniture and sign for acceptance.

Will you help me set up my furniture?

• With our free premium delivery service, you get 15 minutes of labor to help unpack and set up your new furniture. If the delivery agents are in your home for more than 15 minutes, an extra charge will apply and will be payable by you to the delivery company. So please remember to be prepared and have your home ready for your new furniture.

Can I have my furniture delivered on Saturdays?

• In some areas we can arrange Saturday deliveries. Please call 1-800-653-9757 for availability and any extra costs that may be incurred for special deliveries.

What if my furniture arrives damaged?

• Carolina Chair will make every effort to have minor damage repaired without returning your furniture to our manufacturing facility. However, if major damage has occurred, we will arrange furniture pick-up and return at no cost to you. We will gladly replace the damaged furniture or refund your money. If you choose to return an item in your order for a full refund, we will reimburse your credit card as soon as possible. This normally occurs within one or two billing cycles.

Should I inspect my furniture when it arrives?

• Definitely. We want your furniture to be perfect when it arrives at your home. However, if there are damages, please report them immediately to info@carolinachair.com. In our experience, most furniture can be repaired on site through an independent national network of furniture experts. Please note that CarolinaChair.com will not be held responsible for any damage first reported to us more than 30 days after delivery.

What if I need specific information such as dimensions?

• All prices and dimensions are shown on our website on the individual component page. You can also refer to our measuring guide for an explanation of dimensions. If you have questions, please call us at 1-800-653-9757 or e-mail us at info@carolinachair.com. We respond quickly.

Can I get a sample of fabric?

• Certainly. Just request a free fabric swatch of our regular fabrics or phone us 1-800-653-9757. We will send your swatch immediately at no charge. We charge $3 per swatch for microfibre fabrics, sultry suede fabrics, Sunbrella fabrics and Special Request Fabric swatches. Swatch prices with be credited to orders placed within 30 days ($30 refund limit).

Are all of your fabrics shown on your website?

• Yes. All fabrics are shown on our website ... regular, microfibres, sultry suedes, Sunbrella and special request fabrics.

Do you accept customer's own material, customers own material (COM)?

• Yes, we do accept Customer’s Own Material (COM). Many customer's choose this option. Here's how it works: The customer finds their perfect fabric at a local fabric store (or online), buys it, and ships it to us to use in the manufacturing process. We subtract out our embedded cost for fabric and give you a quote for manufacturing your furniture in your fabric! We'll also tell you how many yards of fabric to buy for the furniture pieces you want. If you're considering using our COM program, please call us at 1-800-653-9757 or e-mail us at info@carolinachair.com for more details.

Is your entire line of furniture available for viewing on your website?

• Yes. New furniture styles and fabrics will be posted to our website as they become available. Of course, we are also a custom builder and will gladly give you a quote for styles and designs that you don't see on our website. Look at just some of the designs our customers have created.

Do you care what we think about your styles, fabrics and website?

• Yes. We truly want to develop a relationship with our customers and visitors to our website. It is a rare and unique opportunity for us and for you, the consumer. We ask for your input to help shape our company. As we satisfy your furniture needs, we want you to watch us grow through the years and know that Carolina Chair grew because you helped form our company. We truly believe that this is a unique “win-win” situation. Thank you!